/**
 * VeneGift Support Tickets - Public Form Styles
 * Fallback values included for contexts where theme tokens may not load.
 */

.vg-ticket-form-wrapper {
    max-width: 768px;
    max-width: var(--vg-container-md, 768px);
    margin: 0 auto;
    padding: 32px 16px;
}

.vg-ticket-form-header {
    text-align: center;
    margin-bottom: 32px;
}

.vg-ticket-form-header h2 {
    color: var(--vg-primary, #232f3e);
    font-size: 1.75rem;
    font-weight: 700;
    margin: 0 0 8px;
}

.vg-ticket-form-header p {
    color: var(--vg-text-secondary, #7f8c8d);
    font-size: 16px;
    margin: 0;
}

/* Fields - spacing and alignment */
#vg-ticket-submit-form .vg-ticket-field {
    margin-bottom: 24px;
}

/* Shared form field styles (submit, lookup, reply) */
.vg-ticket-field label {
    display: block;
    font-size: 14px;
    font-weight: 600;
    color: var(--vg-text-primary, #2c3e50);
    margin-bottom: 8px;
    text-align: left;
}

.vg-ticket-field label .required {
    color: var(--vg-error-text, #c62828);
}

.vg-ticket-field label .optional {
    color: var(--vg-text-muted, #95a5a6);
    font-weight: 400;
    font-size: 13px;
}

.vg-ticket-field input[type="text"],
.vg-ticket-field input[type="email"],
.vg-ticket-field select,
.vg-ticket-field textarea {
    display: block;
    width: 100%;
    padding: 12px 16px;
    font-size: 14px;
    color: var(--vg-text-input, #333);
    background: var(--vg-bg-white, #fff);
    border: 1px solid var(--vg-border-normal, #e0e0e0);
    border-radius: 6px;
    transition: border-color 0.15s, box-shadow 0.15s;
    font-family: inherit;
    box-sizing: border-box;
    margin: 0;
}

.vg-ticket-field input:focus,
.vg-ticket-field select:focus,
.vg-ticket-field textarea:focus {
    outline: none;
    border-color: var(--vg-accent-blue, #146EB4);
    box-shadow: 0 0 0 3px rgba(20, 110, 180, 0.15);
}

.vg-ticket-field input[readonly] {
    background: var(--vg-bg-light, #f8f9fa);
    color: var(--vg-text-secondary, #7f8c8d);
    cursor: not-allowed;
}

#vg-ticket-submit-form .vg-ticket-field textarea {
    resize: vertical;
    min-height: 120px;
}

#vg-ticket-submit-form .vg-ticket-field select {
    appearance: none;
    -webkit-appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath d='M6 8L1 3h10z' fill='%237f8c8d'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 16px center;
    padding-right: 40px;
}

/* Order number field (conditional) */
.vg-ticket-field--order {
    animation: vg-slideDown 0.25s ease;
}

@keyframes vg-slideDown {
    from { opacity: 0; transform: translateY(-8px); }
    to   { opacity: 1; transform: translateY(0); }
}

.vg-ticket-order-wrap {
    position: relative;
}

.vg-ticket-order-wrap input {
    padding-right: 44px !important;
}

.vg-ticket-order-status {
    position: absolute;
    right: 14px;
    top: 50%;
    transform: translateY(-50%);
    font-size: 14px;
    line-height: 1;
}

.vg-ticket-order-status--checking::after {
    content: '';
    display: inline-block;
    width: 16px;
    height: 16px;
    border: 2px solid var(--vg-border-normal, #e0e0e0);
    border-top-color: var(--vg-accent-blue, #146EB4);
    border-radius: 50%;
    animation: vg-spin 0.6s linear infinite;
}

.vg-ticket-order-status--valid::after {
    content: '\2714';
    color: var(--vg-valid-text, #2e7d32);
}

.vg-ticket-order-status--invalid::after {
    content: '\2716';
    color: var(--vg-error-text, #c62828);
}

.vg-ticket-order-hint {
    display: block;
    margin-top: 6px;
    font-size: 12px;
    min-height: 18px;
}

.vg-ticket-order-hint--valid {
    color: var(--vg-valid-text, #2e7d32);
}

.vg-ticket-order-hint--invalid {
    color: var(--vg-error-text, #c62828);
}

/* File upload area */
.vg-ticket-field--file {
    margin-bottom: 24px;
}

.vg-ticket-file-area {
    position: relative;
    border: 2px dashed var(--vg-border-normal, #e0e0e0);
    border-radius: 8px;
    padding: 20px;
    text-align: center;
    cursor: pointer;
    transition: border-color 0.15s, background 0.15s;
}

.vg-ticket-file-area:hover,
.vg-ticket-file-area--dragover {
    border-color: var(--vg-accent-blue, #146EB4);
    background: var(--vg-bg-light, #f8f9fa);
}

.vg-ticket-file-area input[type="file"] {
    position: absolute;
    inset: 0;
    width: 100%;
    height: 100%;
    opacity: 0;
    cursor: pointer;
}

.vg-ticket-file-placeholder {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    color: var(--vg-text-muted, #95a5a6);
    font-size: 13px;
}

.vg-ticket-file-placeholder svg {
    flex-shrink: 0;
    color: var(--vg-text-muted, #95a5a6);
}

.vg-ticket-file-preview {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 12px;
}

.vg-ticket-file-name {
    color: var(--vg-accent-blue, #146EB4);
    font-size: 13px;
    font-weight: 500;
}

.vg-ticket-file-remove {
    background: var(--vg-error-bg, #ffebee);
    color: var(--vg-error-text, #c62828);
    border: none;
    border-radius: 50%;
    width: 24px;
    height: 24px;
    font-size: 16px;
    line-height: 1;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: background 0.15s;
}

.vg-ticket-file-remove:hover {
    background: var(--vg-error-border, #ffcdd2);
}

.vg-ticket-file-hint {
    display: block;
    margin-top: 6px;
    font-size: 12px;
    color: var(--vg-text-muted, #95a5a6);
}

/* Submit button */
.vg-ticket-actions {
    margin-top: 28px;
}

.vg-ticket-submit-btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    width: 100%;
    justify-content: center;
    padding: 14px 24px;
    background: var(--vg-primary, #232f3e);
    color: var(--vg-secondary, #febd69);
    border: none;
    border-radius: 6px;
    font-size: 16px;
    font-weight: 700;
    cursor: pointer;
    transition: background 0.15s, transform 0.15s, box-shadow 0.15s;
}

.vg-ticket-submit-btn:hover {
    background: var(--vg-primary-light, #3d5266);
    transform: translateY(-1px);
    box-shadow: 0 2px 8px rgba(0,0,0,0.08);
}

.vg-ticket-submit-btn:disabled {
    opacity: 0.7;
    cursor: not-allowed;
    transform: none;
}

.vg-ticket-submit-btn svg {
    flex-shrink: 0;
}

/* Spinner */
.vg-ticket-spinner {
    display: inline-block;
    width: 18px;
    height: 18px;
    border: 2px solid var(--vg-secondary, #febd69);
    border-top-color: transparent;
    border-radius: 50%;
    animation: vg-spin 0.6s linear infinite;
}

@keyframes vg-spin {
    to { transform: rotate(360deg); }
}

/* Messages */
.vg-ticket-message {
    margin-top: 16px;
    padding: 12px 16px;
    border-radius: 6px;
    font-size: 13px;
}

.vg-ticket-message--error {
    background: var(--vg-error-bg, #ffebee);
    color: var(--vg-error-text, #c62828);
    border: 1px solid var(--vg-error-border, #ffcdd2);
}

.vg-ticket-message--success {
    background: var(--vg-success-bg, #e8f4fd);
    color: var(--vg-success-text, #0c5460);
    border: 1px solid var(--vg-success-border, #b8daff);
}

.vg-ticket-message--warning {
    background: var(--vg-warning-bg, #fff8e1);
    color: var(--vg-warning-text, #8a6d00);
    border: 1px solid var(--vg-warning-border, #ffe082);
    font-size: var(--vg-font-md, 16px);
}

.vg-ticket-dup-warning strong {
    display: block;
    margin-bottom: var(--vg-space-2, 8px);
    font-size: var(--vg-font-md, 16px);
}

.vg-ticket-dup-list {
    margin: var(--vg-space-2, 8px) 0 var(--vg-space-3, 12px);
    padding-left: var(--vg-space-5, 20px);
    font-size: var(--vg-font-sm, 13px);
}

.vg-ticket-dup-list li {
    margin-bottom: var(--vg-space-1, 4px);
}

.vg-ticket-dup-list a {
    color: var(--vg-accent-blue, #146EB4);
    font-weight: var(--vg-font-semibold, 600);
    text-decoration: none;
}

.vg-ticket-dup-list a:hover {
    text-decoration: underline;
}

.vg-ticket-dup-warning p {
    margin: var(--vg-space-2, 8px) 0;
    font-size: var(--vg-font-md, 16px);
}

.vg-ticket-dup-actions {
    display: flex;
    flex-wrap: wrap;
    gap: var(--vg-space-2, 8px);
    margin-top: var(--vg-space-3, 12px);
}

.vg-ticket-submit-btn--secondary {
    background: var(--vg-bg-medium, #e9ecef);
    color: var(--vg-text-primary, #232f3e);
}

.vg-ticket-submit-btn--secondary:hover {
    background: var(--vg-bg-dark, #dee2e6);
}

/* Success state */
.vg-ticket-success {
    text-align: center;
    padding: 32px 0;
}

.vg-ticket-success-icon {
    color: var(--vg-success-accent, #007bff);
    margin-bottom: 16px;
}

.vg-ticket-success h3 {
    color: var(--vg-primary, #232f3e);
    font-size: 1.5rem;
    margin: 0 0 8px;
}

.vg-ticket-success p {
    color: var(--vg-text-secondary, #7f8c8d);
    font-size: 16px;
    margin: 0 0 12px;
}

.vg-ticket-number {
    display: inline-block;
    background: var(--vg-primary, #232f3e);
    color: var(--vg-secondary, #febd69);
    padding: 12px 24px;
    border-radius: 8px;
    font-size: 19px;
    font-weight: 700;
    letter-spacing: 1px;
    margin-bottom: 16px;
}

.vg-ticket-success-hint {
    color: var(--vg-text-muted, #95a5a6);
    font-size: 13px;
}

.vg-ticket-new-btn {
    margin-top: 20px;
    padding: 8px 24px;
    background: transparent;
    color: var(--vg-accent-blue, #146EB4);
    border: 1px solid var(--vg-accent-blue, #146EB4);
    border-radius: 6px;
    font-size: 14px;
    cursor: pointer;
    transition: background 0.15s, color 0.15s;
}

.vg-ticket-new-btn:hover {
    background: var(--vg-accent-blue, #146EB4);
    color: #fff;
}

/* Ticket Lookup */
.vg-ticket-lookup {
    margin-bottom: 24px;
    border: 1px solid var(--vg-border-normal, #e0e0e0);
    border-radius: 8px;
    overflow: hidden;
    background: var(--vg-bg-white, #fff);
}

.vg-ticket-lookup-header {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 14px 16px;
    cursor: pointer;
    color: var(--vg-accent-blue, #146EB4);
    font-size: 14px;
    font-weight: 600;
    transition: background 0.15s;
    user-select: none;
}

.vg-ticket-lookup-header:hover {
    background: var(--vg-bg-light, #f8f9fa);
}

.vg-ticket-lookup-header svg {
    flex-shrink: 0;
}

.vg-ticket-lookup-chevron {
    margin-left: auto;
    transition: transform 0.2s;
}

.vg-ticket-lookup--open .vg-ticket-lookup-chevron {
    transform: rotate(180deg);
}

.vg-ticket-lookup-body {
    padding: 0 16px 16px;
}

.vg-ticket-lookup-body .vg-ticket-field {
    margin-bottom: 16px;
}

.vg-ticket-submit-btn--lookup {
    background: var(--vg-accent-blue, #146EB4);
    color: var(--vg-text-white, #fff);
}

.vg-ticket-submit-btn--lookup:hover {
    background: var(--vg-accent-blue-dark, #0d5a9e);
}

/* My Tickets (logged-in list) */
.vg-my-tickets {
    margin-bottom: 24px;
}

.vg-my-tickets-title {
    font-size: 14px;
    font-weight: 700;
    color: var(--vg-text-primary, #2c3e50);
    margin: 0 0 12px;
}

.vg-my-tickets-list {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.vg-my-ticket-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    width: 100%;
    text-align: left;
    padding: 12px 16px;
    background: var(--vg-bg-white, #fff);
    border: 1px solid var(--vg-border-normal, #e0e0e0);
    border-radius: 8px;
    cursor: pointer;
    font-family: inherit;
    transition: border-color 0.15s, background 0.15s, box-shadow 0.15s;
}

.vg-my-ticket-row:hover {
    border-color: var(--vg-accent-blue, #146EB4);
    background: var(--vg-bg-light, #f8f9fa);
    box-shadow: 0 2px 8px rgba(0,0,0,0.06);
}

.vg-my-ticket-row:focus-visible {
    outline: none;
    border-color: var(--vg-accent-blue, #146EB4);
    box-shadow: 0 0 0 3px rgba(20, 110, 180, 0.15);
}

.vg-my-ticket-main {
    display: flex;
    flex-direction: column;
    gap: 2px;
    min-width: 0;
}

.vg-my-ticket-number {
    font-weight: 700;
    font-size: 14px;
    color: var(--vg-primary, #232f3e);
    letter-spacing: 0.5px;
}

.vg-my-ticket-cat {
    font-size: 12px;
    color: var(--vg-text-secondary, #7f8c8d);
}

.vg-my-ticket-meta {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-shrink: 0;
}

.vg-my-ticket-status {
    font-size: 11px;
    font-weight: 600;
    padding: 3px 10px;
    border-radius: 999px;
    white-space: nowrap;
}

.vg-my-ticket-status--open {
    background: var(--vg-success-bg, #e8f4fd);
    color: var(--vg-success-text, #0c5460);
}

.vg-my-ticket-status--awaiting-reply {
    background: var(--vg-warning-bg, #fff8e1);
    color: var(--vg-warning-text, #8a6d00);
}

.vg-my-ticket-status--resolved {
    background: var(--vg-valid-bg, #e8f5e9);
    color: var(--vg-valid-text, #2e7d32);
}

.vg-my-ticket-status--closed {
    background: var(--vg-bg-medium, #e9ecef);
    color: var(--vg-text-secondary, #7f8c8d);
}

.vg-my-ticket-date {
    font-size: 12px;
    color: var(--vg-text-muted, #95a5a6);
    white-space: nowrap;
}

.vg-my-ticket-arrow {
    color: var(--vg-text-muted, #95a5a6);
    flex-shrink: 0;
}

@media (max-width: 576px) {
    .vg-my-ticket-date {
        display: none;
    }
}

/* Chat attachment images */
.vg-chat-attachment-img {
    display: inline-block;
    margin-top: 4px;
}

.vg-chat-attachment-img img {
    max-width: 240px;
    max-height: 180px;
    border-radius: 6px;
    border: 1px solid var(--vg-border-light, #e8e8e8);
}

/* Reply form file area (reuses same classes as main form) */
#vg-ticket-reply-form .vg-ticket-field {
    margin-bottom: 16px;
}

#vg-ticket-reply-form .vg-ticket-field textarea {
    resize: vertical;
    min-height: 100px;
}

/* Back button (leave reply mode) */
.vg-ticket-back-btn {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    margin-bottom: 16px;
    padding: 6px 12px 6px 8px;
    background: transparent;
    border: 1px solid var(--vg-border-normal, #e0e0e0);
    border-radius: 6px;
    color: var(--vg-text-secondary, #7f8c8d);
    font-size: 13px;
    font-weight: 600;
    font-family: inherit;
    cursor: pointer;
    transition: border-color 0.15s, color 0.15s, background 0.15s;
}

.vg-ticket-back-btn:hover {
    border-color: var(--vg-accent-blue, #146EB4);
    color: var(--vg-accent-blue, #146EB4);
    background: var(--vg-bg-light, #f8f9fa);
}

.vg-ticket-back-btn svg {
    flex-shrink: 0;
}

/* Inline link-style button (used inside the closed-ticket banner) */
.vg-link-btn {
    background: none;
    border: none;
    padding: 0;
    font: inherit;
    color: var(--vg-accent-blue, #146EB4);
    font-weight: 600;
    cursor: pointer;
    text-decoration: underline;
}

.vg-link-btn:hover {
    text-decoration: none;
}

/* Verify step */
.vg-ticket-verify-text {
    color: var(--vg-text-secondary, #7f8c8d);
    font-size: 14px;
    text-align: center;
    margin-bottom: 20px;
}

/* Conversation thread (customer-facing) */
.vg-ticket-conversation {
    max-height: 450px;
    overflow-y: auto;
    padding: 16px;
    margin-bottom: 24px;
    border: 1px solid var(--vg-border-normal, #e0e0e0);
    border-radius: 8px;
    background: var(--vg-bg-light, #f8f9fa);
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.vg-chat-msg {
    max-width: 80%;
    padding: 10px 14px;
    border-radius: 10px;
    font-size: 14px;
    line-height: 1.5;
}

.vg-chat-msg--customer {
    align-self: flex-end;
    background: var(--vg-primary, #232f3e);
    color: var(--vg-text-white, #fff);
}

.vg-chat-msg--admin {
    align-self: flex-start;
    background: var(--vg-bg-white, #fff);
    border: 1px solid var(--vg-border-light, #e8e8e8);
    color: var(--vg-text-primary, #2c3e50);
}

.vg-chat-author {
    font-size: 11px;
    font-weight: 600;
    margin-bottom: 4px;
}

.vg-chat-msg--customer .vg-chat-author {
    color: var(--vg-secondary, #febd69);
}

.vg-chat-msg--admin .vg-chat-author {
    color: var(--vg-accent-blue, #146EB4);
}

.vg-chat-text {
    word-wrap: break-word;
}

.vg-chat-time {
    font-size: 10px;
    opacity: 0.6;
    margin-top: 4px;
}

.vg-chat-attachments {
    margin-top: 6px;
}

.vg-chat-attachments a {
    font-size: 12px;
    color: var(--vg-accent-blue, #146EB4);
}

.vg-chat-msg--customer .vg-chat-attachments a {
    color: var(--vg-secondary, #febd69);
}

.vg-chat-status-closed {
    text-align: center;
    padding: 12px;
    background: var(--vg-bg-medium, #e9ecef);
    border-radius: 8px;
    color: var(--vg-text-secondary, #7f8c8d);
    font-size: 13px;
}

/* Responsive */
@media (max-width: 576px) {
    .vg-ticket-form-wrapper {
        padding: 16px 12px;
    }
    .vg-ticket-form-header h2 {
        font-size: 1.3rem;
    }
}